How can I file a complaint with or about the Authority?
Use the ICTA's on-line Complaints Form at www.icta.ky to send it electronically OR Download, or collect from the Authority, a printed version of the Complaints Form, complete it, and either:
Send or hand deliver the competed Form to the Complaints Officer, Alissta Towers 3rd fl. 85 North Sound Rd. PO Box 2502 Grand Cayman KY1-1104 OR
Fax the completed Form to (345) 946-8284.
How to file a KY Domain Name Dispute
For information on how to file a KY Domain Name Dispute please click here.
What kind of information does the ICTA need to pursue my complaint?
Your full name along with a phone number and email or postal address (include physical address if it would assist us in understanding your complaint).
Brief description of your complaint.
Identify the telecom, radio or television station involved by name, or whether it is about the ICTA.
Provide the date, time and name of any program, individual, advertisement, technical, or customer services related issue that prompted you to write.
Please provide us with the response, if any, given by the company when you first raised your complaint with them.
The Authority does not pursue anonymous complaints. You must provide your full name and an email or postal address where you can be contacted.
Licensees have the right to know the allegations against them and the identity of the complainant.
Complaints and Privacy
The practice of the Authority is to place all correspondence related to a complaint on a publicly-accessible file.
You may decline to have your correspondence placed on a publicly-accessible file. This should be indicated in your complaint, together with the reason for your request.
What happens to a complaint?
You should receive a response from the Authority within 10 working days, even if it is just to let you know that your complaint has been received.
The Authority will generally ask the company involved to address your concerns before the Authority reaches any conclusions. Companies are normally given twenty days to respond and must respond directly to you, with a copy to the ICTA. The same would apply where you are complaining about the ICTA.
The Authority can give the company a shorter period of time in which to respond where the circumstances so require.
The Authority will review your concerns and the company's response in light of its policies and regulations to determine if follow-up action is necessary.